Help
Help and contact
The most common questions are below. If yours isn’t there, write to us. We usually reply within two working days.
Report a price
Every error you report makes the tariff catalogue better for everyone. A photo of the price at the charger or a screenshot from the provider’s app, with the date, helps most. We check every report before changing anything and add corrections without your name.
In the app you will find “Report price” under every price, with the charger and price already filled in.
The link opens your mail app with a template. You can see exactly what you send before you send it.
For charge card providers and operators
You can send us your tariffs as OCPI tariff objects or CSV. We add them to the catalogue with source and date. Supplying data gives no advantage in the ranking. Operators can also contact us if their ad hoc prices are missing from the national data portal or reach us incorrectly.
Common questions
The price at the charger was higher than in WATTWEG.
The price the charger or the provider’s app shows before you start is the one that counts. Check under the price in WATTWEG how old it is and where it comes from. If it was current and still wrong, please report it with a photo and we will correct the source or tariff.
A charger is missing or in the wrong place.
We show the chargers operators report to the official data portals. If one is missing, the operator usually hasn’t reported it. Write to us anyway; we pass it on and check other sources.
My charge card or app is missing from “My cards”.
Send us the provider’s name and, if you have it, a link to the price list. We only add new tariffs with evidence.
The charger turns red and won’t charge.
Open “Charger turned red” in the station view. It takes you through the most common causes step by step and shows an alternative nearby. For a fault, the operator’s hotline shown on the charger is the right contact.
I bought Plus but can’t see it.
Tap “Restore purchases” in Settings. Make sure you are signed in with the same Apple Account you used to buy it.
How do I cancel Plus Yearly?
In iPhone Settings: your name → Subscriptions → WATTWEG. Cancel at least 24 hours before the end of the period. The Travel Pass and Plus Forever don’t need cancelling.
I want a refund.
Refunds go through Apple: reportaproblem.apple.com. We have no access to payments ourselves.
What data do you hold about me?
None that we can link to you. There is no account and your data stays on your iPhone. See the privacy policy for details.
Contact
WATTWEG is a small project by Heidrich Digital. A real person reads the address below. Apple handles questions about payments and refunds.
Postal address and further details are in the legal notice. How we handle data is explained in the privacy policy.